Terms of Service
Last Updated: November 2026 • PEHLU Handcrafted Atelier, Pakistan
1. Handcrafted Artisan Nature
Every creation at PEHLU is individually hand-crocheted and assembled with intention and care. Because each piece is handmade, minor variations in stitch tension, texture, and dimension are the authentic hallmarks of bespoke artisan craft.
2. Orders, Production & Delivery
Made-to-order pieces require 3 to 5 working days for dedicated artisan crafting before courier dispatch. Standard delivery across Pakistan typically takes 3 to 5 business days from shipment. Complimentary delivery is unlocked automatically on orders meeting the qualifying threshold or containing qualifying creations.
3. Curated Bundles Policy
Curated combo bundles are offered with dedicated artisan package savings and are strictly excluded from further promotional coupons or membership discounts under our zero-discount bundle charter.
4. Cancellations & Modifications
You may submit a cancellation request through the Track Order portal while your order is in the Pending Confirmation stage. Once an artisan has commenced production on a bespoke piece or the order is confirmed, cancellations are subject to atelier review.
5. Governing Law
These terms are governed by the laws of Pakistan. For any inquiries or concierge assistance, reach out directly via WhatsApp at +92 330 2634295.