Privacy Policy

1. Our Commitment to Your Privacy

At PEHLU, your privacy and trust are sacred. We collect only the essential personal details required to craft, personalize, and hand-deliver your bespoke handmade creations safely across Pakistan. We never sell, monetize, or rent your personal information to third parties.

2. Information We Collect

When placing an order or registering for PEHLU PREMIUM Membership, we collect:

• Contact Information: Full name, WhatsApp phone number, and email address for order notifications and dispatch updates.
• Delivery Coordinates: Complete residential address, landmark, city, and area for courier transit and delivery.
• Bespoke Customization Notes: Specific measurements, color wishes, and personalized artisan requests.
• Payment Proofs: Transaction screenshots or reference IDs provided solely for verification of manual bank transfers or membership registrations.

3. Protection of Payment Data & Private Documents

Payment verification screenshots and sensitive membership documents are stored in private, non-public storage directories accessible exclusively by authorized atelier executives. We do not store credit card numbers or banking passwords on our servers.

4. Cookies & Analytics

We employ privacy-conscious, first-party anonymous analytics to understand which handcrafted pieces our patrons adore and to optimize website performance. We do not use third-party invasive trackers or advertising cross-site cookies.

5. Contact Us

For any privacy inquiries, data access requests, or corrections to your delivery profile, please reach out to our team at [email protected] or via WhatsApp at +92 330 2634295.