Customer Help & FAQs
Everything you need to know about our crafting turnaround, customization, and delivery.
How long does it take to process an order?
Since most of our items are handmade and made to order, our standard processing time is 3 to 5 working days before dispatch. You will receive an update once your order is shipped.
Do you offer customization?
Yes! Many of our products can be customized in terms of color or size. Simply mention your preferences in the 'Customization Request' box before adding the item to your cart, or leave a note during checkout.
How much is the delivery charge?
Standard delivery is typically Rs. 200. However, we offer Free Delivery on all orders over Rs. 3,000 across Pakistan.
What payment methods do you accept?
Currently, we offer Cash on Delivery (COD) for all orders within Pakistan.
Can I cancel or change my order?
You can cancel or modify your order within 24 hours of placing it. Since items are made to order, we begin production quickly. Please contact us on WhatsApp as soon as possible if you need to make changes.
Still have questions or need personal assistance?
Contact our Atelier Team